Logitech Master Mouse Bluetooth FIx

Fix for stuttering, lag in Bluetooth mouse on Windows 10

Here’s how I fixed the stuttering and lag issue with my Logitech MX Master working with Windows 10 Home and Pro:

  1. Open up the System screen within the Control Panel (keyboard shortcut: Win+Pause/Break)
  2. Open Device Manager from the list of links on the left panel
  3. Expand the Network adapters section to list your network adapters (e.g. WiFi, Bluetooth, VPN, etc.)
  4. Double click your WiFi network adapter to open the Device Properties dialog (in my case this is a Dell Wireless 1830 802.11ac)
  5. Switch to the Advanced tab (if you cannot see an Advanced tab then close this dialog and double click the other Network Adapters until you find one that has it)
  6. Within the Property list select Bluetooth Collaboration
  7. Change the Value of the dropdown list from Auto to Disabled
  8. Click OK to save changes

That’s it!

The WiFi network adapter will restart the device so expect to lose network access for a moment before network access is restored. Happy days.

Update 1: Yeah the above helped but didn’t fix it entirely, somehow unticking the Enable pointer shadow option within the Mouse Properties dialog (open Start then type in Mouse) makes a big difference, I do still notice some stutter when copying files or using Google Photos.

Update 2: Uninstalling the Realtek AC’97 software from Add/Remove Software and restarting did wonders on-top of the above steps. No more stutter!

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Michael Visser

I'm a WordPress Plugin developer, UAV & Raspberry Pi enthusiast and general tinkerer. This visser.io domain serves as my development playground for non-WordPress Plugin projects.

48 thoughts on “Fix for stuttering, lag in Bluetooth mouse on Windows 10”

  1. Thanks so much for this – 100% fixed the problem. I was running Windows 10 bootcamp on a 2016 MacBook Pro with a Logitech MX Master 2S and had absolutely awful stutter. Worked a charm!

  2. Hi , thanks for nice post , but I do not have Wi-fi adapter no my desktop PC —> there is not a wifi network adapter 😛 …
    I also try to uninstall the logitech app for the mouse and it looks like it help a little , but it still lag… any idea ?

    thx

    1. No uninstaling app does not help …
      I try to find any advanced settings inside devcice manager , and I did find , but there are no such thinks what could help me.

  3. Useless info! There is NO “Bluetooth Collaboration” option and certainly NO Advanced tab in Win 10 Device Manager!!

    1. Hi Naysayer, that just means the drivers of your WiFi network adapter have no advanced options. Switching to a different or more recent driver might unlock those options.

      What WiFi network adapter do you have?

  4. The lag/stutter occurs when the charger is connected to laptop. It is smooth when the charger is disconnected.

    Disabling Bluetooth Collaboration on my “Broadcom Network Adapter” resolved the issue for me.

    Laptop: MacbookPro 15″ (2015)
    OS: Windows 10 (1709) using Bootcamp
    Logitech Options Version: 6.72.344

  5. I also encountered this problem with the mx master, and despite my pc being quite powerful the problem was really bad, especially if I linked to another computer with remote desktop – in some cases the mouse pointer would just stop moving entirely.

    The hints in this post definitely helped, and reduced the scale of the problem but did not fix it.

    I found the largest problem accidentally when I finally reverted to my mx performance mouse (which never had a problem) and found that it was stuttering too.

    The LARGEST problem is the logitech mouse software (options). De-install and reboot, using only the default microsoft mouse driver. Problem solved.

    It seems that logitech, like several other companies today, is no longer capable of writing usable software.

  6. For me deleting “Bluetooth Device (Personal Area Network)” as well as “Bluetooth Device (RFCOMM Protocol TDI)” and then running “Scan for hardware change” to re-add those devices did the magic. HP – Windows 10 where I have Realtek Bluetooth 4.0 Adapter. Posting as it might be helpful to someone.

    1. I have tried this several times, doesn’t work.
      I was having intermittent connection with my keyboard as well. That seems to have been sorted out, but mx master 2s still has the issue. Have tried using just the mouse and not the keyboard, but that doesn’t solve it either. Using windows 10. Just can’t use the mouse at all.

    2. Ravi! It worked! Thank you very much!
      I’m using RAPOO 6010B with Lenovo T470, your tip fixed it for me.
      I went to Device Manager > Network Adapters> disabled “Bluetooth Device (Personal Area Network)” and “Bluetooth Device (RFCOMM Protocol TDI)”
      The mouse works much better now, a lot smoother.

  7. Hello,

    there is no “Bluetooth Collaboration” option under the Advanced tab on my wifi adapter.

    My laptop, Lenovo Y700, has Intel Dual Band Wireless AC 3156 adapter.

    Any ideas?

  8. After installing Windows 10 Creator’s Update and a few more updates since then, the mouse lag returned. I actually had to RE-ENABLE Bluetooth collaboration on my wireless adapter to resolve it. Go figure.

    1. Fingers crossed that means they got Bluetooth Collaboration to work as expected then in that update. 😀

      What would be good to know is whether that feature is managed by the driver or by the OS.

    1. Brilliant. I was about to throw my mouse and computer off the balcony. This fix worked like a charm. How did you ever figure this out?

      1. Hi Cameron, nice! Alot of reading followed by trial and error… I swear after debugging this issue I am an expert in WiFi vs Bluetooth RF interference! 😀

  9. Hey, this actually worked for me, you saved my mouse’s life (i almost threw it out the window).
    Thanks for the tip.

  10. Thank you very much for that tip !!!
    After further testing, I found that the best solution is to use 5 GHZ WiFi instead of 2.4

    1. Hi franck, yeah that will help too; getting off that shared 2.4 Ghz frequency. The issue is you’ll see a big speed drop-off the further away you are from the AP compared to 2.4 Ghz which propagates better.

  11. Great post. I installed Windows 10 on my Macbook Pro through Boot Camp and couldn’t figure out why the mouse was so sluggish, I thought it might have been a driver issue but you were spot on with the Bluetooth Collaboration cause. I even checked for prrof before disabling by turning off the wifi and the mouse was instantly better. Thanks again.

  12. I Removed the “Realtek Wireless LAN and Bluetooth Driver” and I lost my Wi-Fi 🙂 Strange thing is that I didnt lose my Bluetooth connectivity but only wireless.

    I then downloaded the driver from another computer and installed and now it is running ok. And I dont know why but it seems better now. Lagging significantly dropped. So uninstalling and re-installing can also work.

    Note : I also searched for the “Bluetooth Collaboration” but couldnt find it.

  13. I just posted a plea for help on my seemingly insolvable bluetooth mouse delay problem (renewed driver, no “bluetooth collaboration” option). Well, it seems I may have stumbled on something: I uninstalled Bose Soundtouch (a bluetooth connection program for Bose devices) and my bluetooth mouse performance seems to have improved considerably. At present, it’s finally usable.

  14. I’ve got a Lenovo MIIX 1030 Windows 10 tablet and have yet to find a solution for serious mouse lag (up to 1 second) giving me a very jerky mouse response. I’ve downloaded and re-installed the driver. There’s no option for bluetooth collaboration. I’ve searched and re-searched the web and have tried every “solution” I’ve come across. The bluetooth mouse has worked OK previously, but now it’s functionality is terrible, even after successive Windows updates.

    Any thoughts? Sorry, I can’t recall all the solution attempts I’ve tried – – that’s a problem with being 73.

  15. Thanks!!!
    This fix the problem immediately!
    My wifi card is the exact same as yours, and my mouse is microsoft bluetooth 3600. At first I changed the battery, did not work, was going to get another wired mouse until I see your post! Thank you so much!!!!

  16. Uninstalling “Realtek High Definition Audio Driver” fixed it for me.

    Though I still have my doubts if it wasn’t just the restarting that fixed it… 🤔

    Anyway, thank you for the tip! My mouse works perfectly now!!

  17. None of my drivers had a Bluetooth Collaboration choice. Disabling mouse trails didn’t help. It is an intermittent problem, so it might be related to a windows function that works intermittantly.
    It occurs even when disc and memory usage are not maxed out.
    Any other thoughts?

  18. Thank you so much for this post! I had the same problem. The reason was realtek too. I had totally forgotten I had installed a driver a few days ago. You saved me a lot of time, thank you! 🙂

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