Fix for stuttering, lag in Bluetooth mouse on Windows 10

Here’s how I fixed the stuttering and lag issue with my Logitech MX Master working with Windows 10 Home and Pro:

  1. Open up the System screen within the Control Panel (keyboard shortcut: Win+Pause/Break)
  2. Open Device Manager from the list of links on the left panel
  3. Expand the Network adapters section to list your network adapters (e.g. WiFi, Bluetooth, VPN, etc.)
  4. Double click your WiFi network adapter to open the Device Properties dialog (in my case this is a Dell Wireless 1830 802.11ac)
  5. Switch to the Advanced tab (if you cannot see an Advanced tab then close this dialog and double click the other Network Adapters until you find one that has it)
  6. Within the Property list select Bluetooth Collaboration
  7. Change the Value of the dropdown list from Auto to Disabled
  8. Click OK to save changes

That’s it!

The WiFi network adapter will restart the device so expect to lose network access for a moment before network access is restored. Happy days.

Update 1: Yeah the above helped but didn’t fix it entirely, somehow unticking the Enable pointer shadow option within the Mouse Properties dialog (open Start then type in Mouse) makes a big difference, I do still notice some stutter when copying files or using Google Photos.

Update 2: Uninstalling the Realtek AC’97 software from Add/Remove Software and restarting did wonders on-top of the above steps. No more stutter!

21 thoughts on “Fix for stuttering, lag in Bluetooth mouse on Windows 10”

  1. Hey, this actually worked for me, you saved my mouse’s life (i almost threw it out the window).
    Thanks for the tip.

  2. Thank you very much for that tip !!!
    After further testing, I found that the best solution is to use 5 GHZ WiFi instead of 2.4

  3. Great post. I installed Windows 10 on my Macbook Pro through Boot Camp and couldn’t figure out why the mouse was so sluggish, I thought it might have been a driver issue but you were spot on with the Bluetooth Collaboration cause. I even checked for prrof before disabling by turning off the wifi and the mouse was instantly better. Thanks again.

  4. I Removed the “Realtek Wireless LAN and Bluetooth Driver” and I lost my Wi-Fi 🙂 Strange thing is that I didnt lose my Bluetooth connectivity but only wireless.

    I then downloaded the driver from another computer and installed and now it is running ok. And I dont know why but it seems better now. Lagging significantly dropped. So uninstalling and re-installing can also work.

    Note : I also searched for the “Bluetooth Collaboration” but couldnt find it.

  5. I just posted a plea for help on my seemingly insolvable bluetooth mouse delay problem (renewed driver, no “bluetooth collaboration” option). Well, it seems I may have stumbled on something: I uninstalled Bose Soundtouch (a bluetooth connection program for Bose devices) and my bluetooth mouse performance seems to have improved considerably. At present, it’s finally usable.

  6. I’ve got a Lenovo MIIX 1030 Windows 10 tablet and have yet to find a solution for serious mouse lag (up to 1 second) giving me a very jerky mouse response. I’ve downloaded and re-installed the driver. There’s no option for bluetooth collaboration. I’ve searched and re-searched the web and have tried every “solution” I’ve come across. The bluetooth mouse has worked OK previously, but now it’s functionality is terrible, even after successive Windows updates.

    Any thoughts? Sorry, I can’t recall all the solution attempts I’ve tried – – that’s a problem with being 73.

  7. Thanks!!!
    This fix the problem immediately!
    My wifi card is the exact same as yours, and my mouse is microsoft bluetooth 3600. At first I changed the battery, did not work, was going to get another wired mouse until I see your post! Thank you so much!!!!

  8. Uninstalling “Realtek High Definition Audio Driver” fixed it for me.

    Though I still have my doubts if it wasn’t just the restarting that fixed it… 🤔

    Anyway, thank you for the tip! My mouse works perfectly now!!

  9. None of my drivers had a Bluetooth Collaboration choice. Disabling mouse trails didn’t help. It is an intermittent problem, so it might be related to a windows function that works intermittantly.
    It occurs even when disc and memory usage are not maxed out.
    Any other thoughts?

  10. Thank you so much for this post! I had the same problem. The reason was realtek too. I had totally forgotten I had installed a driver a few days ago. You saved me a lot of time, thank you! 🙂

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