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Safety warning regarding Philips Hue bulbs used internationally and sourced from the US

After a recently purchased Philips Hue White bulb died on me this past week I went about contacting the Philips Hue support team regarding a replacement. After a fortnight of different support channels (website, Facebook, phone, e-mail…) my local Philips Lighting supplier – Philips Lighting Australia Ltd. – declined a replacement and has pointed me to the Philips Lighting US team. The saga continues…

Here’s what I learned and why I now have two Philips Hue White bulbs gathering dust due to the potential of a safety risk… not cool Philips Lighting.

Safety warning

First off, if you have been silly enough to purchase Philips Hue bulbs from Amazon.com or another US-based online marketplace and had products sent internationally where 110 VAC electricity is not used (e.g. everywhere) stop using those products and contact the Philips Lighting US team for a replacement.

Here’s the interaction with my local Philips Lighting team:

From the markings it looks to be a US bulb. These would run on 110v and not 240v and therefore and not usable outside of the US. It would be best for you to check all bulbs for the voltage range printed on the bulbs and if it does not say 220-240v you should stop using them as it could have the potential of a safety risk.

Unfortunately this would also mean that we could not replace them under warranty since we accept claims/complaints only for products sold by us in Australia.

– Customer Order Manager, Philips Lighting Australia Ltd

In summary:

  • Philips Lighting teams will only accept claims/warranties for products sold by their company in that given country (e.g. a Amazon.de purchase from Philips Lighting DE will not replaced by Philips Lighting AU).
  • Philips Lighting teams have no trade or express direct contact with other teams. You as a consumer must reach out to the Philips Lighting team where your product was purchased (e.g. in my case buying from Amazon.com means the US team and track them down).
  • Philips Lighting teams (e.g. the Philips Lighting US team selling on Amazon.com) are aware that customers are using their products internationally and not informing prospective customers or restricting international sales knowing of the potential safety risk when using their products in non-US markets.

The first two points I understand. The last riles me up and is reason for this Post. Lift your game Philips Lighting!

Knowing the above I now source Philips Hue products from local suppliers, currently Apple.com/au/… are the cheapest online retailer with free shipping in Australia and they have confirmed via pre-sales support to only sell international Philips Hue products rated for 220-240V at 50/60Hz and safe for use in non-US markets. I have since purchased multiple bulbs from Apple.com/au/… and all have been internationally rated.

I will forward the following post to Philips Hue Facebook team for comment as that is the only online channel that seems to respond to customer queries and if possible return my Philips Hue White US-bulbs as I have no further use for them.

How to download map updates for your 2017 Mazda 3 Maxx

  1. Visit the Mazda Connect update website
  2. Click the Download Mazda Toolbox menu link
  3. Click the Download for Windows button *1
  4. While the download is running click the Register link from the top menu to create a new Mazda Toolkit user account
  5. Open the confirmation e-mail and hit the link to verify your user account
  6. Open the installer once it has completed downloading (~20MB) and run it
  7. Retrieve the SD-card installed in your Mazda 3 from the center console, above the USB ports; it is protected by a rubber holder
  8. Insert the SD-card into your computer and ensure it is detected as a hard drive
  9. Open Mazda Toolbox from your computer
  10. Click Login from the opening screen using the user details entered above
  11. Click Available Updates to check for new map updates
  12. Click Install if a new map update is available
  13. Click Backup to save a backup of the existing map files on the SD-card
  14. Click Updates to load the latest map files onto the SD-card, be patient, this can take awhile…
  15. When the download and transfer is complete hit Exit to close Mazda Toolkit
  16. Remove the SD-card from your computer and re-insert it in the SD-card port of your Mazda 3
  17. Press the Start engine button once to initialize the infotainment system

That’s it! 🙂

*1 If you’re using a Mac then hit the Download for OS X button

Screenshots

Resolve Bluetooth audio connectivity issue with Samsung Galaxy S7/S7 Flat

My Samsung Galaxy S7 Flat (G930F) does not get along with my Jaybird Bluebuds X Bluetooth headphones since updating to Android 7.0 (Nougat). I’ve tried the common fix lists, re-paired Bluetooth devices, cleared the “Bluetooth share” App data, reset network settings, even nuked the cache partition from recovery. Same issue, less than 30 seconds of Spotify playing to my Bluetooth wireless headphones then nothing, silence, not even a “command received” tone when using the media controls on my headphones, nothing then after a while it decides to play before again giving me the silent treatment.

Here’s how to fix the Bluetooth audio connectivity issue affecting the Samsung Galaxy S7/S7 Flat, there are three components as well as a list of common troubleshooting steps at the bottom. I found Bluetooth scanning was the culprit for me but suspect both Samsung Connect and Trusted devices were involved.

Update: After a brief period of stability the dropouts returned, I suspect the Android 7.1 release will fix this as it is a widely known issue with Android 7.0.

Uninstall Android Wear

The Android Wear App is known to conflict with some Bluetooth headphones (Jaybird Bluebuds X), I don’t understand whether it’s the App or the Bluetooth device at this point.

  1. Open the Apps menu
  2. Drag Android Wear into the bin
  3. Restart the phone

Turn off Bluetooth scanning in Location screen

  1. Open the Apps menu
  2. Open Settings > Connections > Location > Improve accuracy
  3. Turn off Bluetooth scanning
  4. Jump back to the Home screen

Turn off the Samsung Connect panel

  1. Open the Apps menu
  2. Open Samsung Connect (a new App that has been installed by Samsung alongside the Android Nougat release)
  3. Open Settings from the top-right menu (three dots)
  4. Ensure Samsung Connect Panel is set to On
  5. Turn your Bluetooth headphones on and wait for your Samsung Galaxy S7 to establish the connection
  6. Pull down the status menu by sliding from the top of the screen
  7. You should see a “Samsung Connect” listing below the device feature icons, click the Settings icon within that panel listing (looks like two circles with horizontal lines attached)
  8. From the Samsung Connect Panel screen first untick your Bluetooth devices and “Audio output”, finally change the first option from On to Off
  9. Jump back to the Home screen

Turn off Trusted Devices

If you have configured your Bluetooth device as a Trusted device to bypass the lock screen try removing it.

  1. Open the Apps menu
  2. Open Settings > Lock screen and security > Secure lock settings > Smart lock
  3. Enter your device PIN and press Next
  4. Open Trusted devices
  5. Remove your Bluetooth audio device
  6. Jump back to the Home screen

Common Bluetooth troubleshooting tips

  • Delete the Bluetooth connection and re-pair with the Bluetooth device
  • Clear the Bluetooth App cache via Settings > Apps > Show system apps (via three dots menu) > Bluetooth share > Clear cache
  • Open Settings > General management > Reset > Reset settings
  • Open Settings > General management > Reset > Reset network settings
  • Clear the system cache from Recovery mode

Try establishing a connection from your Samsung Galaxy S7 if it has been disconnected and playing audio. That’s it! 🙂

How to soft reset the Mazda Connect infotainment system

If the Mazda CMU freezes or locks up while driving – or if for any reason you need to reset the CMU – you can reset it without turning off the ignition by pressing the following button combination and holding it for 10 seconds:

BACK + MUTE + NAV

The infotainment screen will go black then display the Mazda logo as the unit finishes rebooting.

How to delete an erroneous device record in Domoticz

My z-wave smart plug from Neo-cam decided to throw a single bad reading into the mix when reporting the line voltage of the TV I’m monitoring and Domoticz happily accepted it. Having a single bad device value threw out all of my long-term monitoring statistics and I could not easily remove that bad value without using DB Browser and/or another database editor on my Raspberry Pi.

Here’s the easy fix for devices that support graphing, the best part being that’s built into Domoticz!

  1. Open up Domoticz in your preferred web browser
  2. Open up the device log screen for the device in question (in my case a Utility device)
  3. With your mouse hover over the bad reading
  4. Hold down SHIFT on your keyboard and left click the bad reading
  5. A confirmation screen will appear, check the date/time and value is the bad value and hit OK

That’s it! Long-term statistics are working again. 🙂

Gallery

Fixing Installation Failed message on Bitnami WordPress and Google Cloud Compute Engine

Getting WordPress installed on Google’s Cloud Compute Engine service is super easy using the Bitnami Launchpad for Google Cloud Platform, the gotcha is the default permissions set during installation mean you cannot use the WordPress Administration to update Theme’s, Plugins or WordPress core itself.

To set the file and directory permissions correctly you will need to connect via SSH to the container that your WordPress instance is installed on.

Here’s how to set the directory and file permissions correctly, split up into the different WordPress core directories:

WordPress base directory

sudo find /opt/bitnami/apps/wordpress/htdocs -type f -exec chmod 664 {} \;

sudo find /opt/bitnami/apps/wordpress/htdocs -type d -exec chmod 775 {} \;

sudo chown bitnami:daemon -R /opt/bitnami/apps/wordpress/htdocs

wp-admin

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-admin -type f -exec chmod 664 {} \;

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-admin -type d -exec chmod 775 {} \;

sudo chown bitnami:daemon -R /opt/bitnami/apps/wordpress/htdocs/wp-admin

wp-includes

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-includes -type f -exec chmod 664 {} \;

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-includes -type d -exec chmod 775 {} \;

sudo chown bitnami:daemon -R /opt/bitnami/apps/wordpress/htdocs/wp-includes

wp-content

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-content -type f -exec chmod 664 {} \;

sudo find /opt/bitnami/apps/wordpress/htdocs/wp-content -type d -exec chmod 775 {} \;

sudo chown bitnami:daemon -R /opt/bitnami/apps/wordpress/htdocs/wp-content

That’s it!

Fix for firmware upgrade on Dell XPS 15

Firmware update from 01.00.07 to 1.2.0 is not permitted. The system is configured to block firmware updates to previous revisions

Sound familiar? I couldn’t install any Dell firmware updates for my XPS 15 due to a rogue prefix ‘0’ in the default factory firmware version ‘01.00.07’ causing the Dell BIOS update tool to think it’s downgrading itself. 😐

Here’s how to fix it.

  1. Restart your computer
  2. From the DELL logo press the ESC key until the BIOS Settings prompt shows
  3. Open the Maintenance > Firmware Downgrade tab
  4. Remove the check on Do not allow firmware downgrade
  5. Click Apply and then exit BIOS
  6. Run the firmware upgrade

That’s it!

Resolve Bluetooth connection issues on Dell XPS 15

My Dell XPS 15 and Nexus 5 just don’t get along. Updating to the latest Bluetooth drivers for the Broadcom-enabled embedded chipset resolved this.

Here’s how to update your Broadcom-based Bluetooth drivers in Windows 10:

  1. Visit the Bluetooth section of the Broadcom website
  2. Expand the WIDCOMM® Bluetooth Windows® Software for Windows 10 & 8, 64-Bit section
  3. Click on the Download button to the left of the WIDCOMM® Bluetooth Windows® Software for Windows 10 & 8, 64-Bit header
  4. Open the downloaded ZIP archive (e.g. BTW_12.0.1.940_win8_10_x64.zip)
  5. Run Setup.exe within the Retail Package directory of the ZIP archive
  6. You may be prompted by Windows SmartScreen, click the More info link and the Run Anyway button within this dialog
  7. Click the Upgrade option within the WIDCOMM Bluetooth Software dialog
  8. Restart the computer when prompted

That’s it. 🙂

Hiding the Filezilla “Transfer Complete” notification in Windows 10

Here’s how to hide FileZilla’s pesky “Transfer complete” notification that appears after each file upload/download on Windows 10. I assumed you could toggle it off within FileZilla itself but it didn’t stick.

  1. Right click the Windows taskbar
  2. Select Properties to open the Taskbar and Start Menu Properties dialog 
  3. Beside Notification area click the Customise… button to open the Settings > System > Notifications  & actions panel
  4. Scroll down to application entries under the Show notifications from these apps
  5. Beside FileZilla hit the toggler

That’s it!

I put up with this way too long before I did anything about it!